Electronic customer relationship management / 
Jerry Fjermestad, Nicholas C. Romano, editors 
 - New Delhi :  Prentice Hall,  2006 
 - 210 p. :  ill. ;  26 cm. 
 - Advances in management information systems .
<br/><br/><label>ISBN: </label>8120329945 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management<br/>Electronic commerce