00955nam a2200253 a 4500 vtls000023515 KUKTEM 20251117144443.0 080116s2007 mau f 001 0 eng d 1423900847 9781423900849 201107131948 VLOAD 201105091238 ida 200908141401 VLOAD 200908141333 VLOAD 200801160925 kam UMP HF5415.5 .W34 2007 Wagner, William P. Customer relationship management : a people, process, and technology approach / William P. Wagner, Michael Zubey Boston, Mass. : Thomson Course Technology, 2007 191 p. : ill. ; 24 cm. Customer relations Management Customer relations Data processing Business intelligence Zubey, Michael 0 0 lcc 0 0 10000 10000 2019-09-04 1106.00 0 HF5415.5 .W34 2007 0000026317 2019-09-04 00:00:00 1 1106.00 2019-09-04 OPEN VIRTUA40 36654 36660 VTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*6500*6501*6502*7000*9991