TY  - BOOK
AU  - Wagner,William P.
AU  - Zubey,Michael
TI  - Customer relationship management: a people, process, and technology approach 
SN  - 1423900847
PY  - 2007///
CY  - Boston, Mass.
PB  - Thomson Course Technology
KW  - Customer relations
KW  - Management
KW  - Data processing
KW  - Business intelligence
ER  -