@book{37896,
	author = {Smith, Lyn and Mounter, Pamela},
	title = {Effective internal communication /},
	publisher = {Kogan Page,},
	year = {2008},
	address = {New Delhi :},
	note = {"CIPR, Chartered Institute of Public Relations."},
	url = {http://www.loc.gov/catdir/toc/ecip0512/2005012626.html}
}