Spangler, Scott <br/><br/>
Mining the talk :  unlocking the business value in unstructure information / 
Scott Spangler, Jeffrey Kreulen 
 - Upper Saddle River, NJ :  IBM Press,  2008 
 - xix, 217 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>9780132339537 0132339536 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Data mining<br/>Soft computing<br/>Business intelligence