TY  - BOOK
AU  - Spangler,Scott
AU  - Kreulen,Jeffrey
TI  - Mining the talk: unlocking the business value in unstructure information 
SN  - 9780132339537
PY  - 2008///
CY  - Upper Saddle River, NJ
PB  - IBM Press
KW  - Data mining
KW  - Soft computing
KW  - Business intelligence
ER  -