Lilley, Roy <br/><br/>
Dealing with difficult people / 
Roy Lilley 
 - London :  Kogan Page,  2002 
 - viii, 150 p. ;  22 cm. 
<br/><br/><label>ISBN: </label>0749447516 9780749447519 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Psychology, Industrial<br/>Interpersonal conflict<br/>Problem employees