TY  - BOOK
AU  - Al-Shammari,Minwir
TI  - Customer-centric knowledge management: concepts and applications 
SN  - 9781613500897
PY  - 2012///
CY  - Hershey, PA
PB  - Information Science Reference
KW  - Customer relations
KW  - Knowledge management
KW  - Relationship marketing
N1  - "Premier reference source"; Includes bibliographical references and index
ER  -