E-adoption and socio-economic impacts, emerging infrastructural effects / 
editor by Sushil K. Sharma 
 - Hershey PA :  Information Science Reference,  c2011 
 - xxv, 437 p. :  ill. ;  29 cm. 
<br/><br/> "Premier reference source" 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781609605971 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Technological innovations--Management<br/>Internet banking<br/>Knowledge management