Owton, Avril <br/><br/>
Delighting your customers :  delivering excellent customer service without breaking the bank / 
Avril Owton 
 - London  :  A & C Black Publishers ,  2007 
 - 166 p. ;  17 cm. 
<br/><br/><label>ISBN: </label>9780713675429 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services