00995nam a2200241 a 4500 vtls000002547 KUKTEM 20251117144557.0 060614t2005 maua f b 111 0 eng d 0072938056 (pbk. : alk. paper) 201207271540 fauzi 201107131643 VLOAD 200908141004 VLOAD 200908140937 VLOAD 200606141109 VLOAD UMP HF5415.5 .L83 2005 Lucas, Robert W. Customer service : building successful skills for the twenty-first century / Robert W. Lucas 3rd ed. Boston : McGraw-Hill, c2005 xvi, 416 p. : ill. (some col.), col. maps ; 26 cm. Includes bibliographical references (p. 406-408) and index Customer services Table of contents http://www.loc.gov/catdir/toc/mh041/2004044880.html 0 0 0 0 10000 10000 2019-09-04 0 HF5415.5 .L83 2005 0000008499 2019-09-04 00:00:00 1 2019-09-04 OPEN VIRTUA40 39156 39162 VTLSSORT0080*0200*0400*0900*1000*2450*2500*2600*3000*5040*6500*8560*9992