Quality and operations management 

 - Rev. ed. 
 - Oxford, UK :  Pergamon Flexible Learning ,  c2008 
 - xiii, 105 p. ;  30 cm. 
 - Management extra .
 - Management extra .
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>9780080552361 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management