how successful salespeople take it to the next level Goldsmith, Marshall creator Hawkins, Bill Brown, Don text nyu New York McGraw-Hill c2012 2012 monographic eng

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xiv, 199 p. ; 24 cm. Hi-tech/no-touch : the game changes again -- Two worlds collide : functional vs. human -- Creating readiness to buy : the state of the moment -- An era of empathy : the X-factor in sales -- A new approach to change : easier to stop than start -- The habits that can hold you back in sales -- The veteran seller : the comfort paradox -- When service turns to sales : the power of mindset -- How to choose what to stop -- The rules are different for you : successful salespeople and change -- Getting help -- getting ideas -- getting there -- A look to the future : present to ask, learn, follow up, grow -- Don't give up : final thoughts on change Marshall Goldsmith, Don Brown, Bill Hawkins Includes index Selling Sales management 9780071773942 (alk. paper) 0071773940 (alk. paper) UMP 120608 20251117144608.0 vtls000061595