Evans, James R. <br/><br/>
Total quality :  management, organization, and strategy / 
James R. Evans 
 - 4th ed. 
 - Mason, Ohio :  Thomson South-Western,  2005 
 - xii, 467 p. ;  24 cm. 
<br/><br/><label>ISBN: </label>0324301596 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management