Plunkett, W. Richard <br/><br/>
Management :  meeting and exceeding customer expectations / 
Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen. 
 - 9th ed. 
 - Cincinnati, Ohio  :  South Western College ,  2007 
 - xxix, 704 p. :  ill. ;  27 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780324568363 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management.