00691nam a2200205 a 4500001001400000003000700014005001700021008004100038020002500079040000800104100004300112245012000155250001200275260005500287300003500342504005100377650001600428700002300444700001800467vtls000029205KUKTEM20251117144612.0080603s2008    ohua     b    001 0 eng    a9780324568363 (hbk.)  aUMP1 aPlunkett, W. Richardq(Warren Richard)10aManagement :bmeeting and exceeding customer expectations /cWarren R. Plunkett, Raymond F. Attner, Gemmy S. Allen.  a9th ed.  aCincinnati, Ohio  :bSouth Western College ,c2007  axxix, 704 p. :bill. ;c27 cm.  aIncludes bibliographical references and index. 0aManagement.1 aAttner, Raymond F.1 aAllen, Gemmy.