TY  - BOOK
AU  - Plunkett,W.Richard
AU  - Attner,Raymond F.
AU  - Allen,Gemmy
TI  - Management: meeting and exceeding customer expectations 
SN  - 9780324568363 (hbk.)
PY  - 2007///
CY  - Cincinnati, Ohio
PB  - South Western College
KW  - Management
N1  - Includes bibliographical references and index
ER  -