Wheatcroft, Peter. <br/><br/>
World class IT service delivery / 
Peter Wheatcroft. 
 - Swindon, U.K. :  BCS,  2008. 
 - xviii, 162 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references (p. 159) and index. 
<br/><br/><label>ISBN: </label>1902505824 (pbk.) 9781902505824 
<br/><br/><label>LCCN: </label>2007-531599 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology--Management.<br/>Computer technical support.<br/>Computer service industry.