Sproull, Robert. <br/><br/>
Process problem solving :  a guide for maintenance and operations teams / 
by Robert Sproull. 
 - Portland, OR :  Productivity, Inc.  2001. 
 - xiii, 176 p. :  chart. ill. ;  23 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>156327244X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Plant maintenance--Handbooks, manuals, etc.<br/>Problem solving--Handbooks, manuals, etc.