Andersen, Bjorn. <br/><br/>
Root cause analysis :  simplified tools and techniques / 
Bjørn Andersen, Tom Fagerhaug 
 - 2nd ed 
 - Milwaukee, Wis. :  ASQ Quality Press,  c2006 
 - xiv, 223 p. :  ill. ;  28 cm. +œe1 CD-ROM (4 3/4 in.). 
<br/><br/> ON ORDER 
<br/><br/>Includes bibliographical references (p. 215-217) and index 
<br/><br/><label>ISBN: </label>9780873896924 0873896920 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Problem solving<br/>Quality control