TY  - BOOK
AU  - Andersen,Bjorn
AU  - Fagerhaug,Tom
TI  - Root cause analysis: simplified tools and techniques 
SN  - 9780873896924
PY  - 2006///
CY  - Milwaukee, Wis.
PB  - ASQ Quality Press
KW  - Total quality management
KW  - Problem solving
KW  - Quality control
N1  - ON ORDER; Includes bibliographical references (p. 215-217) and index
ER  -