Harbour, Jerry L. <br/><br/>
The basics of performance measurement / 
Jerry L. Harbour 
 - 2nd ed. 
 - New York, NY :  Productivity Press,  2009 
 - vii, 93 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781439802496 1439802491 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Performance standards<br/>Performance--Evaluation