00605nam a2200205 a 4500001001400000003000700014005001700021008004100038020001800079020001500097040000800112100002200120245006200142250001200204260004600216300003300262504005000295650002600345650002800371vtls000048590KUKTEM20251117145157.0101201t2009    nyua   f      001 0 eng d  a9781439802496  a1439802491  aUMP1 aHarbour, Jerry L.14aThe basics of performance measurement /cJerry L. Harbour  a2nd ed.  aNew York, NY :bProductivity Press,c2009  avii, 93 p. :bill. ;c23 cm.  aIncludes bibliographical references and index 0aPerformance standards 0aPerformancexEvaluation