Cianfrani, Charles A. <br/><br/>
ISO 9001 :  2000 explained / 
Charles A. Cianfrani, Joseph J. Tsiakals, John E. (Jack) West 
 - 2nd ed. 
 - Milwaukee, Wis :  ASQ Quality Press ,  c2001 
 - xv, 216 p. :  ill. ;  23 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0873895088 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>ISO 9000 Series Standards