Chang, James F. <br/><br/>
Business process management systems :  strategy and implementation / 
James F. Chang 
 - Boca Raton  :  Auerbach Publications ,  2006 
 - xv, 286 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780849323102 084932310X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reengineering (Management)<br/>Workflow--Management<br/>Process control--Data processing--Management<br/>Business--Data processing--Management<br/>Management information systems