TY  - BOOK
AU  - Chang,James F.
TI  - Business process management systems: strategy and implementation 
SN  - 9780849323102
PY  - 2006///
CY  - Boca Raton
PB  - Auerbach Publications
KW  - Reengineering (Management)
KW  - Workflow
KW  - Management
KW  - Process control
KW  - Data processing
KW  - Business
KW  - Management information systems
N1  - Includes bibliographical references and index
ER  -