Ehrlich, Betsi Harris <br/><br/>
Transactional Six Sigma and Lean Servicing :  leveraging manufacturing concepts to achieve world class service / 
Betsi Harris Ehrlich 
 - Boca Raton :  St. Lucie Press,  c2002 
 - 271 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>1574443259 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management<br/>Total quality management<br/>Six sigma (Quality control standard)