TY  - BOOK
AU  - Ehrlich,Betsi Harris
TI  - Transactional Six Sigma and Lean Servicing: leveraging manufacturing concepts to achieve world class service 
SN  - 1574443259
PY  - 2002///
CY  - Boca Raton
PB  - St. Lucie Press
KW  - Service industries
KW  - Management
KW  - Total quality management
KW  - Six sigma (Quality control standard)
N1  - Includes bibliographical references and index
ER  -