Damelio, Robert <br/><br/>
The basics of process mapping / 
 Process mapping 
Robert Damelio 
 - New York :  Quality Resources,  c1996 
 - xi, 65 p. :  ill. ;  18 cm. 
<br/><br/> Includes bibliographical references (p. 65) 
<br/><br/><label>ISBN: </label>9780527763169 0527763160 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Work design<br/>Flow charts<br/>Organizational effectiveness