TY  - BOOK
AU  - Damelio,Robert
TI  - The basics of process mapping
SN  - 9780527763169
PY  - 1996///
CY  - New York
PB  - Quality Resources
KW  - Work design
KW  - Flow charts
KW  - Organizational effectiveness
N1  - Includes bibliographical references (p. 65)
ER  -