Pidd, Michael <br/><br/>
Measuring the performance of public services :  principles and practice / 
Michael Pidd 
 - New York :  Cambridge University Press,  c2012 
 - xv, 316 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781107004658 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public administration--Management<br/>Public administration--Management--Evaluation<br/>Public administration--Evaluation