TY  - BOOK
AU  - Pidd,Michael
TI  - Measuring the performance of public services: principles and practice 
SN  - 9781107004658
PY  - 2012///
CY  - New York
PB  - Cambridge University Press
KW  - Public administration
KW  - Management
KW  - Evaluation
N1  - Includes bibliographical references and index
ER  -