TY  - BOOK
AU  - Gonçalves,Marcus
TI  - Change management: concepts and practice 
SN  - 9780791802649
PY  - 2007///
CY  - New York
PB  - ASME Press
KW  - Organizational change
KW  - Management
KW  - Information technology
KW  - Knowledge management
N1  - Includes bibliographical references and index; The need for change management -- Anticipating and promoting change -- Overcoming emotional obstacles -- Planning change -- Managing change -- Dealing with resistance to change -- Embracing change management -- Using GE's change acceleration process -- Using kaizen in the change process -- Becoming a learning organization: ready to change
ER  -