Markert, Tom <br/><br/>
You can't win a fight with your client and 49 other rules for providing great services / 
Tom Markert 
 - New York :  HarperCollins Pub.,  2007 
 - 118 p. ;  19 cm. 
<br/><br/><label>ISBN: </label>9780061228551 0061228559 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations<br/>Customer satisfaction<br/>Success in business