TY  - BOOK
AU  - Markert,Tom
TI  - You can't win a fight with your client and 49 other rules for providing great services
SN  - 9780061228551
PY  - 2007///
CY  - New York
PB  - HarperCollins Pub.
KW  - Customer services
KW  - Customer relations
KW  - Customer satisfaction
KW  - Success in business
ER  -