@book{42638,
	author = {Keehley, Patricia. and Abercrombie, Neil N.},
	title = {Benchmarking in the Public and Nonprofit Sectors: Best Practices for Achieving Performance Breakthroughs /},
	publisher = {Jossey-Bass,},
	year = {c2008},
	address = {San Francisco :},
	edition = {2nd ed},
	note = {Rev. ed. of: Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal,  state, and local agencies / Patricia Keehley ... [et al.]. 1997}
}