Keehley, Patricia. <br/><br/>
Benchmarking in the Public and Nonprofit Sectors: Best Practices for Achieving Performance Breakthroughs / 
by Patricia Keehley, Neil Abercrombie 
 - 2nd ed 
 - San Francisco :  Jossey-Bass,  c2008 
 - xiv, 241 p. :  ill. ;  25 cm. 
<br/><br/> Rev. ed. of: Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal,  state, and local agencies / Patricia Keehley ... [et al.]. 1997 
<br/><br/>PART ONE: WELCOME TO BENCHMARKING -- Foundations of Benchmarking -- Benchmarking and Performance Measures -- PART TWO: BENCHMARKING METHODS -- Preparing for Benchmarking -- The Traditional Benchmarking Method -- The Solution-Driven Benchmarking Method -- PART THREE: BENCHMARKING IN SECTORS -- Benchmarking in State and Local Governments -- Benchmarking in Nonprofits -- Benchmarking in the International Community -- PART FOUR: BENCHMARKING AND ACCOUNTABILITY -- Benchmarking for Improving Accountability -- Benchmarking and Performing an Audit -- Conclusion 
<br/><br/><label>ISBN: </label>0787998311 9780787998318 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management in government--United States<br/>Benchmarking (Management)--United States