01535nam a2200229 a 4500001001400000003000700014005001700021008004100038020001500079020001800094100002300112245015000135250001100285260004100296300003400337500018500371505056400556650005801120650004501178700002501223730005701248vtls000033038KUKTEM20251117145248.0081127t2008    xxua   f b    001 0 eng    a0787998311  a97807879983181 aKeehley, Patricia.10aBenchmarking in the Public and Nonprofit Sectors: Best Practices for Achieving Performance Breakthroughs /cby Patricia Keehley, Neil Abercrombie  a2nd ed  aSan Francisco :bJossey-Bass,cc2008  axiv, 241 p. :bill. ;c25 cm.  aRev. ed. of: Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal,  state, and local agencies / Patricia Keehley ... [et al.]. 19970 aPART ONE: WELCOME TO BENCHMARKING -- Foundations of Benchmarking -- Benchmarking and Performance Measures -- PART TWO: BENCHMARKING METHODS -- Preparing for Benchmarking -- The Traditional Benchmarking Method -- The Solution-Driven Benchmarking Method -- PART THREE: BENCHMARKING IN SECTORS -- Benchmarking in State and Local Governments -- Benchmarking in Nonprofits -- Benchmarking in the International Community -- PART FOUR: BENCHMARKING AND ACCOUNTABILITY -- Benchmarking for Improving Accountability -- Benchmarking and Performing an Audit -- Conclusion 0aTotal quality management in governmentzUnited States 0aBenchmarking (Management)zUnited States1 aAbercrombie, Neil N.0 aBenchmarking for best practices in the public sector