01834nam a2200277 a 4500 vtls000033038 KUKTEM 20251117145248.0 081127t2008 xxua f b 001 0 eng 0787998311 9780787998318 201107132100 VLOAD 200911021207 fauzi 200908141539 VLOAD 200908141509 VLOAD 200811271602 farina JK468.T67 B45 2008 Keehley, Patricia. Benchmarking in the Public and Nonprofit Sectors: Best Practices for Achieving Performance Breakthroughs / by Patricia Keehley, Neil Abercrombie 2nd ed San Francisco : Jossey-Bass, c2008 xiv, 241 p. : ill. ; 25 cm. Rev. ed. of: Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies / Patricia Keehley ... [et al.]. 1997 PART ONE: WELCOME TO BENCHMARKING -- Foundations of Benchmarking -- Benchmarking and Performance Measures -- PART TWO: BENCHMARKING METHODS -- Preparing for Benchmarking -- The Traditional Benchmarking Method -- The Solution-Driven Benchmarking Method -- PART THREE: BENCHMARKING IN SECTORS -- Benchmarking in State and Local Governments -- Benchmarking in Nonprofits -- Benchmarking in the International Community -- PART FOUR: BENCHMARKING AND ACCOUNTABILITY -- Benchmarking for Improving Accountability -- Benchmarking and Performing an Audit -- Conclusion Total quality management in government United States Benchmarking (Management) United States Abercrombie, Neil N. Benchmarking for best practices in the public sector 0 0 0 0 10000 10000 2019-09-04 156.90 0 JK468.T67 B45 2008 0000037038 2019-09-04 00:00:00 1 156.90 2019-09-04 OPEN VIRTUA40 42638 42644 VTLSSORT0080*0200*0201*0900*1000*2450*2500*2600*3000*5000*5050*6500*6501*7000*7300*9991