Keehley, Patricia. creator Abercrombie, Neil N. text bibliography xxu San Francisco Jossey-Bass c2008 2008 2nd ed monographic eng

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xiv, 241 p. : ill. ; 25 cm. PART ONE: WELCOME TO BENCHMARKING -- Foundations of Benchmarking -- Benchmarking and Performance Measures -- PART TWO: BENCHMARKING METHODS -- Preparing for Benchmarking -- The Traditional Benchmarking Method -- The Solution-Driven Benchmarking Method -- PART THREE: BENCHMARKING IN SECTORS -- Benchmarking in State and Local Governments -- Benchmarking in Nonprofits -- Benchmarking in the International Community -- PART FOUR: BENCHMARKING AND ACCOUNTABILITY -- Benchmarking for Improving Accountability -- Benchmarking and Performing an Audit -- Conclusion specialized by Patricia Keehley, Neil Abercrombie Rev. ed. of: Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies / Patricia Keehley ... [et al.]. 1997 Total quality management in government United States Benchmarking (Management) United States 0787998311 9780787998318 081127 20251117145248.0 vtls000033038