TY  - BOOK
AU  - Keehley,Patricia
AU  - Abercrombie,Neil N.
TI  - Benchmarking in the Public and Nonprofit Sectors: Best Practices for Achieving Performance Breakthroughs
SN  - 0787998311
PY  - 2008///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Total quality management in government
KW  - United States
KW  - Benchmarking (Management)
N1  - Rev. ed. of: Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal,  state, and local agencies / Patricia Keehley ... [et al.]. 1997; PART ONE: WELCOME TO BENCHMARKING -- Foundations of Benchmarking -- Benchmarking and Performance Measures -- PART TWO: BENCHMARKING METHODS -- Preparing for Benchmarking -- The Traditional Benchmarking Method -- The Solution-Driven Benchmarking Method -- PART THREE: BENCHMARKING IN SECTORS -- Benchmarking in State and Local Governments -- Benchmarking in Nonprofits -- Benchmarking in the International Community -- PART FOUR: BENCHMARKING AND ACCOUNTABILITY -- Benchmarking for Improving Accountability -- Benchmarking and Performing an Audit -- Conclusion
ER  -