Futrell, Charles M. <br/><br/>
ABC's of relationship selling through service / 
Charles M. Futrell 
 - 10th ed. 
 - New York, NY :  McGraw-Hill Companies,Inc,  2009 
 - 524 p. :  ill. ;  26 cm. 
<br/><br/><label>ISBN: </label>9780073380995 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Selling