@book{43008,
	author = {Maggio, Rosalie.},
	title = {The art of talking to anyone :},
	publisher = {McGraw-Hill,},
	year = {c2005.},
	address = {New York :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/toc/ecip056/2005000247.html}
}