@book{43028,
	author = {Arthur, Jay},
	title = {Lean six sigma demystified /},
	publisher = {McGraw-Hill,},
	year = {c2007.},
	address = {New York :},
	note = {Includes bibliographical references (p. [321]-322) and index.},
	url = {http://www.loc.gov/catdir/toc/ecip071/2006030947.html}
}