Providing quality to customers / 
editor, David Pardey 
 - 5th ed. 
 - Oxford  :  Pergamon Flexible Learning ,  2007 
 - 97 p. :  ill. ;  30 cm. 
 - Superseries .
<br/><br/><label>ISBN: </label>9780080464206 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management