@book{43424,
	author = {Lankes, R. David},
	title = {Virtual reference service :},
	publisher = {Facet Publishing,},
	year = {c2008},
	series = {Virtual reference desk series},
	address = {London :},
	url = {http://www.loc.gov/catdir/toc/ecip0720/2007024104.html}
}