Virtual reference service :  from competencies to assessment / 
R. David Lankes ... [et al.] ; edited by Philip Nast 
 - London :  Facet Publishing,  c2008 
 - xv, 206 p. :  ill.  ;  23 cm. 
 - Virtual reference desk series .
 - Virtual reference desk series .
<br/><br/>Includes bibliographical references and index 
<br/><br/>Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump -- Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet -- Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson -- Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith -- The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios -- Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford -- Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper -- Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina -- A comprehensive VR training program / Joann Wasik 
<br/><br/><label>ISBN: </label>9781856046381 (alk. paper) 9781555705282 (alk. paper) 1555705286 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services (Libraries)<br/>Reference services (Libraries)--Information technology<br/>Electronic reference services (Libraries)--Study and teaching<br/>Reference librarians--Effect of technological innovations on<br/>Electronic reference services (Libraries)--United States--Case studies