from competencies to assessment Lankes, R. David Nast, Philip text bibliography enk London Facet Publishing c2008 2008 monographic eng

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xv, 206 p. : ill. ; 23 cm. Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump -- Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet -- Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson -- Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith -- The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios -- Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford -- Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper -- Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina -- A comprehensive VR training program / Joann Wasik specialized R. David Lankes ... [et al.] ; edited by Philip Nast Includes bibliographical references and index Electronic reference services (Libraries) Reference services (Libraries) Information technology Electronic reference services (Libraries) Study and teaching Reference librarians Effect of technological innovations on Electronic reference services (Libraries) United States Case studies 9781856046381 (alk. paper) 9781555705282 (alk. paper) 1555705286 (alk. paper) http://www.loc.gov/catdir/toc/ecip0720/2007024104.html http://www.loc.gov/catdir/toc/ecip0720/2007024104.html UMP 090202 20251117145311.0 vtls000034320