TY  - BOOK
AU  - Lankes,R.David
AU  - Nast,Philip
TI  - Virtual reference service: from competencies to assessment 
T2  - Virtual reference desk series
SN  - 9781856046381 (alk. paper)
PY  - 2008///
CY  - London
PB  - Facet Publishing
KW  - Electronic reference services (Libraries)
KW  - Reference services (Libraries)
KW  - Information technology
KW  - Study and teaching
KW  - Reference librarians
KW  - Effect of technological innovations on
KW  - United States
KW  - Case studies
N1  - Includes bibliographical references and index; Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump -- Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet -- Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson -- Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith -- The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios -- Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford -- Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper -- Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina -- A comprehensive VR training program / Joann Wasik
UR  - http://www.loc.gov/catdir/toc/ecip0720/2007024104.html
ER  -