Sarkar, Debashis <br/><br/>
Lean for service organizations and offices :  a holistic approach for achieving operational excellence and improvements / 
Debashis Sarkar 
 - Milwaukee, Winconsin :  ASQ Quality Press ,  c2008 
 - 231 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780873897242 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management--Handbook, manuals, etc.<br/>Industrial management--Handbooks, manuals, etc.